Get Inbox Item

curl --request GET \
  --url https://www.greenflash.ai/api/v1/inbox/{conversationId} \
  --header 'Authorization: Bearer <token>'

import os
from greenflash import Greenflash

client = Greenflash(
    api_key=os.environ.get("GREENFLASH_API_KEY"),  # This is the default and can be omitted
)
get_inbox_item_response = client.inbox.get(
    "182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e",
)
print(get_inbox_item_response.analysis)

import Greenflash from 'greenflash';

const client = new Greenflash({
  apiKey: process.env['GREENFLASH_API_KEY'], // This is the default and can be omitted
});

const getInboxItemResponse = await client.inbox.get('182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e');

console.log(getInboxItemResponse.analysis);

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://www.greenflash.ai/api/v1/inbox/{conversationId}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.get("https://www.greenflash.ai/api/v1/inbox/{conversationId}")
  .header("Authorization", "Bearer <token>")
  .asString();

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://www.greenflash.ai/api/v1/inbox/{conversationId}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

{
  "conversationId": "123e4567-e89b-12d3-a456-426614174000",
  "topic": "Billing dispute — charged twice for subscription",
  "triggerType": "revenue_risk",
  "reviewStatus": "unreviewed",
  "timestamp": "2025-10-15T09:32:00Z",
  "messageCount": 8,
  "summary": "Customer reports being charged twice for their monthly subscription. The assistant offered a refund but referenced an incorrect policy. The customer became frustrated when the refund timeline was unclear.",
  "triggers": [
    {
      "triggerType": "revenue_risk",
      "reason": "Customer threatening cancellation due to billing issue",
      "severity": 4,
      "source": "sentiment_analysis",
      "confidence": 0.92
    },
    {
      "triggerType": "guardrail",
      "reason": "Assistant cited incorrect refund policy",
      "severity": 3,
      "source": "factual_check",
      "confidence": 0.87
    }
  ],
  "messages": [
    {
      "role": "user",
      "content": "I was charged twice for my subscription this month. What's going on?",
      "timestamp": "2025-10-15T09:30:00Z"
    },
    {
      "role": "assistant",
      "content": "I'm sorry to hear that! Let me look into your account. I can see the duplicate charge and will initiate a refund right away.",
      "timestamp": "2025-10-15T09:30:15Z"
    }
  ],
  "analysis": {
    "sentiment": {
      "label": "negative",
      "score": -0.6
    },
    "frustration": {
      "label": "high",
      "score": 0.78
    },
    "struggle": {
      "label": "moderate",
      "score": 0.45
    },
    "qualityIndex": 4.2
  },
  "keywords": [
    "billing",
    "duplicate charge",
    "refund",
    "subscription",
    "cancellation"
  ],
  "participant": {
    "id": "789e4567-e89b-12d3-a456-426614174002",
    "externalId": "user-456",
    "name": "Alice Example",
    "email": "[email protected]"
  }
}

{
  "success": false,
  "error": "Inbox item not found"
}

{
  "success": true,
  "error": "<string>"
}