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GET
/
interactions
/
{interactionId}
/
analytics
cURL
curl --request GET \
  --url https://www.greenflash.ai/api/v1/interactions/{interactionId}/analytics \
  --header 'Authorization: Bearer <token>'
{
  "messageCount": 123,
  "summary": "<string>",
  "topic": "<string>",
  "conversationQualityIndex": 123,
  "averageUserSentiment": {
    "label": "<string>",
    "score": 123
  },
  "changeInUserSentiment": {
    "label": "<string>",
    "score": 123
  },
  "mostCommonUserEmotion": "<string>",
  "frustration": {
    "score": 123,
    "label": "<string>"
  },
  "struggle": {
    "score": 123,
    "label": "<string>"
  },
  "commercialIntent": {
    "score": 123,
    "primarySignal": "<string>"
  },
  "rating": 123,
  "keywords": [
    "<string>"
  ]
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

​
interactionId
string<uuid>
required

The interaction ID to get analytics for

Query Parameters

​
mode
enum<string>
default:insights

Analysis mode: "simple" returns only numeric aggregates (no rate limiting), "insights" includes topics, keywords, and recommendations (rate limited per tenant plan).

Available options:
simple,
insights

Response

Interaction analytics retrieved successfully

​
messageCount
number
required

Number of messages in the interaction.

​
summary
string
required

Summary of the interaction.

​
topic
string
required

Main topic discussed.

​
conversationQualityIndex
number | null
required

Quality index score for the interaction.

​
averageUserSentiment
object
required

Average sentiment across user messages.

​
changeInUserSentiment
object
required

How sentiment changed during the interaction.

​
mostCommonUserEmotion
string
required

Most common emotion expressed by user.

​
frustration
object
required

Frustration level detected.

​
struggle
object
required

Struggle level detected.

​
commercialIntent
object
required

Commercial intent detected.

​
rating
number | null
required

User rating for this interaction.

​
keywords
string[]

Keywords extracted (insights mode only).