> ## Documentation Index > Fetch the complete documentation index at: https://docs.greenflash.ai/llms.txt > Use this file to discover all available pages before exploring further. # Get Inbox Item > Get the full detail of a single inbox item including conversation messages, analysis scores, trigger metadata, keywords, and participant information. ## OpenAPI ````yaml https://www.greenflash.ai/api/openapi get /inbox/{conversationId} openapi: 3.1.0 info: title: Greenflash API Reference version: 1.0.0 description: >- Greenflash endpoints for capturing interactions, managing prompts, and identifying users. servers: - url: https://www.greenflash.ai/api/v1 description: Greenflash API v1 security: [] tags: - name: Interactions description: Capture interactions between users and AI - name: Business Events description: Capture business events - name: Analytics description: Understand chat and agentic interactions analyses - name: Inbox description: Review flagged conversations - name: Segments description: Manage user segments - name: Prompts description: Manage prompts - name: Chat description: Stream chat and agentic conversations - name: Models description: Manage AI models - name: Products description: Manage products - name: Users description: Manage users - name: Organizations description: Manage organizations paths: /inbox/{conversationId}: get: tags: - Inbox summary: Get Inbox Item description: >- Get the full detail of a single inbox item including conversation messages, analysis scores, trigger metadata, keywords, and participant information. parameters: - schema: type: string format: uuid description: The conversation ID to retrieve required: true description: The conversation ID to retrieve name: conversationId in: path responses: '200': description: Inbox item retrieved successfully content: application/json: schema: $ref: '#/components/schemas/GetInboxItemResponse' example: conversationId: 123e4567-e89b-12d3-a456-426614174000 topic: Billing dispute — charged twice for subscription triggerType: revenue_risk reviewStatus: unreviewed timestamp: '2025-10-15T09:32:00Z' messageCount: 8 summary: >- Customer reports being charged twice for their monthly subscription. The assistant offered a refund but referenced an incorrect policy. The customer became frustrated when the refund timeline was unclear. triggers: - triggerType: revenue_risk reason: Customer threatening cancellation due to billing issue severity: 4 source: sentiment_analysis confidence: 0.92 - triggerType: guardrail reason: Assistant cited incorrect refund policy severity: 3 source: factual_check confidence: 0.87 messages: - role: user content: >- I was charged twice for my subscription this month. What's going on? timestamp: '2025-10-15T09:30:00Z' - role: assistant content: >- I'm sorry to hear that! Let me look into your account. I can see the duplicate charge and will initiate a refund right away. timestamp: '2025-10-15T09:30:15Z' analysis: sentiment: label: negative score: -0.6 frustration: label: high score: 0.78 struggle: label: moderate score: 0.45 qualityIndex: 4.2 keywords: - billing - duplicate charge - refund - subscription - cancellation participant: id: 789e4567-e89b-12d3-a456-426614174002 externalId: user-456 name: Alice Example email: alice@example.com '404': description: Inbox item not found content: application/json: schema: type: object properties: success: type: boolean description: Whether the API call was successful (false for errors). error: type: string description: Error message describing what went wrong. description: Error response for get inbox item operations. example: success: false error: Inbox item not found '500': description: Server error content: application/json: schema: type: object properties: success: type: boolean description: Whether the API call was successful (false for errors). error: type: string description: Error message describing what went wrong. description: Error response for get inbox item operations. security: - bearerAuth: [] x-codeSamples: - lang: JavaScript source: >- import Greenflash from 'greenflash'; const client = new Greenflash({ apiKey: process.env['GREENFLASH_API_KEY'], // This is the default and can be omitted }); const getInboxItemResponse = await client.inbox.get('182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e'); console.log(getInboxItemResponse.analysis); - lang: Python source: |- import os from greenflash import Greenflash client = Greenflash( api_key=os.environ.get("GREENFLASH_API_KEY"), # This is the default and can be omitted ) get_inbox_item_response = client.inbox.get( "182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e", ) print(get_inbox_item_response.analysis) components: schemas: GetInboxItemResponse: type: object properties: conversationId: type: string format: uuid description: The conversation ID. topic: type: - string - 'null' description: Main topic of the conversation. triggerType: type: - string - 'null' description: Primary trigger type that flagged this conversation. reviewStatus: type: string enum: - unreviewed - reviewed - dismissed description: Current review status. timestamp: type: string format: date-time description: When the inbox item was created (ISO 8601). messageCount: type: integer description: Number of chat messages in the conversation. summary: type: - string - 'null' description: AI-generated summary of the conversation. triggers: type: array items: $ref: '#/components/schemas/TriggerDetail' description: All triggers associated with this conversation. messages: type: array items: $ref: '#/components/schemas/ConversationMessage' description: Conversation messages. analysis: $ref: '#/components/schemas/AnalysisScores' keywords: type: - array - 'null' items: type: string description: Keywords extracted from the conversation. participant: $ref: '#/components/schemas/ParticipantInfo' required: - conversationId - topic - triggerType - reviewStatus - timestamp - messageCount - summary - triggers - messages - analysis - keywords - participant TriggerDetail: type: object properties: triggerType: type: string description: Type of trigger. reason: type: - string - 'null' description: Human-readable reason. severity: type: integer description: Severity level (1-5). source: type: - string - 'null' description: Source key of the trigger. confidence: type: - number - 'null' description: Confidence score of the trigger. required: - triggerType - reason - severity - source - confidence ConversationMessage: type: object properties: role: type: string description: Message role (e.g. "user", "assistant"). content: type: string description: Message content. timestamp: type: - string - 'null' format: date-time description: When the message was sent (ISO 8601). required: - role - content - timestamp AnalysisScores: type: - object - 'null' properties: sentiment: type: - object - 'null' properties: label: type: string score: type: number required: - label - score description: Average user sentiment. frustration: type: - object - 'null' properties: label: type: string score: type: number required: - label - score description: Frustration level detected. struggle: type: - object - 'null' properties: label: type: string score: type: number required: - label - score description: Struggle level detected. qualityIndex: type: - number - 'null' description: Conversation quality index score. required: - sentiment - frustration - struggle - qualityIndex description: Analysis scores for this conversation. ParticipantInfo: type: - object - 'null' properties: id: type: string format: uuid description: Participant ID. externalId: type: - string - 'null' description: External participant ID. name: type: - string - 'null' description: Participant name. email: type: - string - 'null' description: Participant email. required: - id - externalId - name - email description: Participant information. securitySchemes: bearerAuth: type: http scheme: bearer ````